Ski Course Booking Form

RAKU SNOW Ski Course Booking Form

Equipment Rental Needs

Equipment Rental & Damage Policy
  1. When picking up your rental skis/snowboard, please check that it is in good condition, or take photos for your records.
  2. Deep scratches on the base (exposing the core or visible wood core).
  3. Bent, broken, or chipped edges.
  4. Base bubbling or cracking.
  5. Top sheet cracking or the board itself breaking.
  6. Bindings damaged due to impact or collision.
  7. If any of the above occurs, compensation will be charged accordingly.
  8. If the damage cannot be repaired, compensation equal to 14 days' rental price for that item will be charged.
  9. If damage is caused by a third party, liability will be determined. If the third party is at fault, they will bear the cost, provided a compensation agreement has been reached with them.
  10. Non-essential exchange requests, such as changing jacket/pants (without damage) or switching from snowboard to skis, will incur an additional delivery fee of ¥2,000, or you may book an in-store exchange.
  11. If skis/snowboards are not included in the booking, free delivery does not apply — you must book an in-store visit or pay an additional delivery fee of ¥2,000.
  12. Any special requests, such as delivery location or equipment changes, can be discussed with our staff.
Cancellation Policy

If you need to reschedule or request a refund after payment, the policy is as follows:

  1. Cancellations made between 14 and 30 days before the lesson date will incur a 50% charge of the total fee.
  2. Cancellations made within 14 days of the lesson date are non-refundable.
  3. If you do not intend to cancel but are unable to attend the lesson due to sudden force majeure circumstances (such as weather changes or road closures) or a sudden serious illness/injury (hospital documentation required), a 10% processing fee will be charged.
  4. Weather at the ski resort can change quickly — please prepare warm clothing according to the forecast before your trip. In extreme weather conditions, the coach reserves the right to choose the resort and relocate to a suitable area (lessons will proceed as scheduled unless the Niseko gondolas are fully closed).
  5. After completing the booking, if you need to reschedule, please notify us as early as possible — our team will coordinate the lesson based on schedule availability at the time. If there is a fee difference, please pay the balance before the lesson.