Ski Equipment Rental Booking Form

RAKU SNOW Ski Equipment Rental Booking Form

Rental Item

Quantity
Cancellation and Date Change Policy
  1. Rental Start Time More than 48 hours in advanceCancellation: Free cancellation and a full refund are available. Rental start time Within 48 hoursCancellation: No refund will be provided.
  2. Rental Start Time More than 48 hours in advanceYou may change the rental date once free of charge. For changes requested within 48 hours, we will chargeone day's rental fee for the affected item(s)as a date change fee. Date changes are subject to equipment availability.
  3. If force majeure such as a typhoon or blizzard causes your travel to Hokkaido byflight, JR train, or major public transport to be officially cancelled or suspended, and you therefore cannot reach the rental location, you may cancel the affected rental date free of charge and receive a refund after providing supporting documentation.
  4. Normal snowfall, poor weather, partial lift closures, partial resort closures, or personal schedule changes do not qualify for free cancellation.
  5. After the rental has started, no refund will be provided for any unused rental period if the equipment is returned early for personal reasons.
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Equipment Rental and Damage Policy
  • When collecting the equipment, please check that its appearance and functions are normal. We recommend taking photos or videos before use to document its condition. If you find any existing damage or issue, notify our staff immediately before using it.
  • If you notice any issue, crack, or condition that may affect the safe use of a board, binding, or other equipment during the rental period, stop using it immediately and contact our staff to prevent further damage.
  • No compensation fee will be charged for minor scratches, normal surface marks, or ordinary wear that can be restored through routine maintenance such as waxing, edge tuning, or base repair.
  • If a collision, accident, improper use, or other abnormal wear causes any of the following damage, repair or compensation fees will be assessed based on the actual extent of the damage:
    ・Severe base scratches that expose the core or wood core.
    ・Edges that are visibly bent, broken, detached, or chipped.
    ・A base that is bulging, cracked, or delaminated.
    ・Severe top-sheet cracking, delamination, or a broken board.
    ・Binding damage caused by impact, collision, or improper use.
    ・Other damage clearly beyond normal wear and tear.
  • If the damaged equipment can be repaired, the actual repair cost will be charged.
  • If equipment is determined to be beyond reasonable repair, cannot be used safely after repair, or is lost during the rental period, compensation equal to up to 14 days of the rental price for that item will be charged.
  • If the equipment is damaged by a third party, please obtain the person's name, contact details, and relevant incident records at the scene whenever possible, and notify our staff immediately. If the third party's responsibility is confirmed and a compensation agreement is completed, the third party may cover the related costs. If the third party's identity or responsibility cannot be confirmed, or no compensation agreement is completed, the renter remains responsible.
  • If equipment needs to be replaced for a valid reason such as an incorrect size, an equipment issue, or a malfunction, please contact our staff for assistance.
  • For replacement requests not caused by equipment failure or an incorrect size, such as changing from a snowboard to skis, from skis to a snowboard, or replacing undamaged ski wear, you may make an appointment to exchange the items at the store. If separate staff delivery is required, a delivery fee of JPY 2,000 will be charged each time.
  • Unreserved equipment, additional rental items, or last-minute equipment additions do not include free delivery. You may make an appointment to collect them at the store. If separate delivery is required, a delivery fee of JPY 2,000 will be charged each time.
  • Please contact our staff in advance regarding delivery locations, equipment changes, or other special requests. We will assist based on the day's inventory, staffing, and delivery schedule, but cannot guarantee that every special request can be accommodated.
  • If equipment is lost or stolen during the rental period, contact our staff immediately. You may also be required to report it to the police or the relevant ski resort authority. Equipment that cannot be recovered will be handled under the compensation standard for equipment that cannot be repaired.
  • Do not disassemble, modify, or repair boards, bindings, or other rental equipment yourself. If any equipment issue occurs, stop using it and contact our staff. The renter is responsible for repair or compensation costs for damage caused by unauthorized disassembly, modification, or repair.