Ski Equipment Rental Booking Form

RAKU SNOW Ski Equipment Rental Booking Form

Rental Item

Quantity
Cancellation & Date Change Policy
  1. After completing your order, you may cancel free of charge up to two days before the booking date. Cancellations made within two days of the booking date are non-refundable.
  2. After completing your order, you may change the date free of charge up to two days before the booking date. Date changes made within two days will incur a one-day rental fee.
  3. In the event of force majeure, such as a typhoon or blizzard, resulting in airport closures that prevent you from reaching Niseko, your order can be cancelled free of charge upon providing supporting documentation.
Equipment Rental & Damage Policy
  1. When picking up your rental skis/snowboard, please check that it is in good condition, or take photos for your records.
  2. Deep scratches on the base (exposing the core or visible wood core).
  3. Bent, broken, or chipped edges.
  4. Base bubbling or cracking.
  5. Top sheet cracking or the board itself breaking.
  6. Bindings damaged due to impact or collision.
  7. If any of the above occurs, compensation will be charged accordingly.
  8. If the damage cannot be repaired, compensation equal to 14 days' rental price for that item will be charged.
  9. If damage is caused by a third party, liability will be determined. If the third party is at fault, they will bear the cost, provided a compensation agreement has been reached with them.
  10. Non-essential exchange requests, such as changing jacket/pants (without damage) or switching from snowboard to skis, will incur an additional delivery fee of ¥2,000, or you may book an in-store exchange.
  11. If skis/snowboards are not included in the booking, free delivery does not apply — you must book an in-store visit or pay an additional delivery fee of ¥2,000.
  12. Any special requests, such as delivery location or equipment changes, can be discussed with our staff.